About ReplyJe
Timely responses for every customer
Businesses invest significantly in advertising, yet lose enquiries when responses are delayed. ReplyJe was created to close that gap.
Our story
Built around how Malaysian businesses actually sell
3
Languages supported
24/7
Availability
< 30 min
Typical setup time
RM
Local pricing and billing
In the beauty and wellness sector, prospective customers frequently contact several providers and book with the first to respond. Owners and staff, occupied with clients or unavailable after hours, often cannot reply promptly and spend considerable time answering the same questions.
At the same time, an increasing share of new customers arrive through Facebook and Instagram advertising that opens a WhatsApp conversation. Every unanswered message represents advertising spend that did not convert.
ReplyJe provides each business with an AI receptionist on its own WhatsApp number. It responds using the business’s own information, schedules appointments and transfers conversations to staff when personal attention is required.
We designed ReplyJe to support front-desk teams rather than replace them: the AI handles routine questions consistently, and your staff remain in control of every conversation.
Our approach
Our principles
These principles guide how we design the product and how the AI behaves in every conversation.
Accuracy over assumption
The AI communicates only information the business has approved, and states clearly when it does not have an answer.
Human oversight
Your team can view every conversation and take over at any time.
Ownership of your data
You retain ownership of your WhatsApp number, account and customer data.
Built for Malaysia
Three languages, pricing in ringgit, local payment gateways and local support.
Working with us
How we work with your business
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1
Understand your business
We learn about your services, branches, booking rules and the questions your customers ask most often.
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2
Configure and test
You, or our managed setup team, configure ReplyJe and review the AI’s responses before any customer sees them.
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3
Review and improve
Unanswered questions and reporting show where the AI can be improved, and our team is available to help.
FAQ
Frequently asked questions
ReplyJe is an AI receptionist for your business WhatsApp number. It responds to customer enquiries within seconds, answers questions using your approved business information, schedules appointments, records leads and escalates conversations to your staff when a person is needed.
No. ReplyJe handles routine enquiries, such as pricing, availability and directions, so that your staff can concentrate on customers in the outlet and on conversations that require personal attention. Your team can view and take over any conversation at any time.
You do. Your WhatsApp number, WhatsApp Business account and customer data remain yours. ReplyJe processes this data on your behalf to provide the service.
Yes. ReplyJe connects to your existing business number through Meta’s official onboarding. The number, the WhatsApp Business account and your customer conversations remain yours.
Yes. Our managed setup service configures your services, pricing, FAQs and booking rules on your behalf, for a one-time fee of RM300 to RM800 depending on the size of your service menu.
See ReplyJe configured for your business
Request a demonstration and we will configure ReplyJe with a selection of your services, so that you can evaluate it first-hand.