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ReplyJe

Features

A complete front desk on WhatsApp

ReplyJe responds to enquiries, schedules appointments, follows up with prospects and escalates to your staff, allowing your team to focus on serving customers.

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Automated responses

Fast, accurate answers

Before every response, ReplyJe refers to your services, pricing, promotions, FAQs and branch details. It does not speculate: when information is unavailable, it advises that a consultant will follow up and records the question for your review.

  • Responses within seconds, 24 hours a day
  • Pricing and promotions limited to approved content
  • Promotions shown only within their validity period
  • Unrelated requests politely declined

Staff handover

Your team steps in when required

Define escalation rules for medical questions, complaints, refunds, keywords or high-intent leads. The AI informs the customer that a consultant will respond, continues to gather details, and alerts the appropriate staff member.

  • Audible and browser alerts for staff
  • Take over or release a conversation in one step
  • Round-robin or branch-based assignment
  • Replies from the WhatsApp Business app pause the AI automatically

Scheduling & deposits

Appointments scheduled without delay

The AI checks real-time availability across your staff and rooms, proposes suitable times and confirms the booking. Deposits are collected through your own payment gateway, and reminders are sent automatically.

  • Staff and room schedules, breaks and holidays
  • Deposit links that reserve the slot until payment
  • Reminders 24 hours and 2 hours in advance, with “reply 1 to confirm”
  • Drag-and-drop calendar for staff

Lead management

Every enquiry captured as a lead

Names, interests, preferred dates and times, branches and budgets are recorded during the conversation. Progress leads from new to converted, with reminders when follow-up is due.

  • Pipeline from new to converted
  • Attribution for Click-to-WhatsApp advertising
  • Follow-up reminders for staff
  • One automated follow-up for inactive leads

Reporting

Clear visibility of performance

Review daily enquiries by source, peak hours, conversion from enquiry to attended appointment, response times, and questions the AI has yet to answer.

  • Conversion funnel from enquiry to visit
  • Median first-response and takeover times
  • Enquiries handled outside business hours
  • CSV export of leads and conversations

Multilingual

Responses in your customers’ language

The AI responds in English, Bahasa Melayu or Chinese and adapts to customers who combine languages. Enter your information once, and specify exact wording per language where required.

  • Language detected for every message
  • Approved promotional wording per language
  • Dashboard and onboarding available in all three languages

Access & security

Built for teams, with data protection in mind

Assign owners, administrators, agents and viewers the access they require. Significant changes are recorded in an audit log, and WhatsApp credentials are encrypted.

  • Role-based and custom permissions
  • Branch-level access for staff
  • Audit log of changes, takeovers and exports
  • Your number and customer data remain yours

Integrations

Connected to the tools you already use

ReplyJe works with your existing WhatsApp number, advertising campaigns and payment provider, so there is no need to change how your customers reach you.

WhatsApp Business Platform

Official connection through Meta, with support for numbers also used on the WhatsApp Business app.

Click-to-WhatsApp advertising

Chats that start from a Facebook or Instagram advertisement are tagged with the advertisement they came from.

CHIP payment gateway

Collect appointment deposits through your own merchant account.

Spreadsheet import and export

Import services and FAQs from CSV, and export leads and conversations.

Staff notifications

Alerts by sound, browser notification and email when a conversation needs attention.

Reminder templates

Meta-approved templates for appointment reminders and follow-ups.

FAQ

Questions about features

The AI uses the business information, services and prices, promotions, FAQs and booking rules that you enter in the dashboard. Promotions are mentioned only within their validity period and in the approved wording.

The customer is told that a consultant will confirm, and the question is added to a Suggested FAQ list in your dashboard. Once you add the answer, the AI uses it in future conversations.

Yes. The dashboard includes a test panel in which you can chat with the AI as a customer would. It shows which information each response was based on, so that gaps can be addressed before launch.

Yes. Staff can return a conversation to the AI in one step, and conversations can also be returned automatically after a period of staff inactivity that you configure.

Yes. On eligible plans, AI bookings can require a deposit paid through your own payment gateway. The slot is held until payment is received and released automatically if payment is not completed in time.

Yes. Reminders are sent automatically, by default 24 hours and 2 hours before the appointment, and customers can reply 1 to confirm attendance.

Each enquiry is recorded as a lead with the customer’s name, interest, preferred date and time, branch and budget where shared. Leads move through stages from new to converted, with follow-up reminders for your team.

WhatsApp allows free-form replies within 24 hours of the customer’s last message. After that, only Meta-approved message templates can be sent. ReplyJe helps you create and submit these templates, including appointment reminders.

View all questions

Respond to your next enquiry in seconds

Start a 14-day free trial. Configure your business information, test the AI, and connect your WhatsApp number when you are ready.

Start free trial Request a demo