Security
Security and data protection
ReplyJe is designed to protect your business and customer information, with controlled access, encrypted credentials and a complete record of activity.
Encrypted credentials
WhatsApp access tokens and payment gateway keys are encrypted at rest and are never shown again after they are saved.
Role-based access
Owners, administrators, agents and viewers each see only what their role allows, and agents can be limited to specific branches.
Complete audit trail
Changes to business information and AI settings, conversation takeovers, data exports and sign-ins are recorded in a read-only audit log.
Secure sign-in
Email verification, rate-limited sign-in and optional two-factor authentication protect every team account.
Verified message delivery
Every incoming WhatsApp event is verified against Meta’s signature before it is processed, and duplicate events are ignored.
Private media storage
Images and documents received from customers are stored privately and are available only to authorised members of your team.
AI safeguards
Responsible by design
The AI operates within clear boundaries, so that customers receive accurate information and sensitive matters are handled by people.
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Approved information only
Prices, promotions and availability come exclusively from the information your business has approved.
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No medical advice
Health-related questions are always escalated to your staff with a summary of the conversation.
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Protection against manipulation
Customer messages are treated as information, never as instructions, so attempts to change the AI’s behaviour are ignored.
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Business topics only
Requests unrelated to your business are declined, in line with WhatsApp Business Platform policy.
Shared responsibility
Clear roles for your data
Your business decides what information is collected and how it is used. ReplyJe processes that information on your behalf to provide the service.
Your business
- Owns the WhatsApp number, account and customer data
- Decides which team members have access, and at what level
- Keeps business information, prices and policies up to date
- Responds to escalated and sensitive conversations
ReplyJe
- Processes conversations only to provide the service
- Encrypts credentials and restricts access to stored media
- Records support access with a stated reason and a visible banner
- Maintains the audit trail available to your administrators
FAQ
Security questions
You do. Your WhatsApp number, WhatsApp Business account and customer data remain yours. ReplyJe processes this data on your behalf to provide the service.
Each team member is assigned a role, such as owner, administrator, agent or viewer, and can be limited to specific branches. Custom roles are available on eligible plans.
Yes. An audit log records significant actions, including changes to business information and AI settings, conversation takeovers, data exports and sign-ins.
WhatsApp access tokens and payment gateway credentials are encrypted at rest and are never displayed in the dashboard after they are saved.
Only for support purposes. Our staff must record a reason before accessing an account, a banner is shown throughout the session, and every action is recorded in your audit log.
The AI does not provide medical advice, assess suitability or guarantee results. Questions on health conditions, pregnancy, allergies, medication or side effects are escalated to your team with a short summary, and the customer is informed that a consultant will respond.
Respond to your next enquiry in seconds
Start a 14-day free trial. Configure your business information, test the AI, and connect your WhatsApp number when you are ready.