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ReplyJe

Industries

Designed for appointment-based businesses

ReplyJe serves businesses that acquire customers through advertising and WhatsApp, and whose revenue depends on a well-filled appointment calendar.

Beauty salons & spas Aesthetic clinics Hair & nail studios Wellness & massage

Beauty salons & spas

Facials, lash and brow treatments, massage and packages. The AI handles frequent questions on pricing, availability and promotions, and books appointments directly.

How ReplyJe helps

  • Presents treatment prices, durations and current promotions
  • Books facials and packages against therapist availability
  • Collects deposits for first-time customers
  • Follows up with customers who have not yet booked

Typical enquiries

Aesthetic clinics

Laser, peel, injectable and skin consultation services. The AI manages consultation pricing and bookings, and refers all medical questions to your clinicians.

How ReplyJe helps

  • Books consultations with the appropriate doctor or branch
  • Explains consultation fees and treatment price ranges
  • Escalates questions on suitability, pregnancy and side effects
  • Records the treatment of interest for your clinicians

Typical enquiries

Hair & nail studios

Colouring, treatments, manicures and nail art. The AI presents your service menu, matches customers with the appropriate stylist and helps fill available slots.

How ReplyJe helps

  • Presents service menus with price ranges by hair length
  • Matches customers with stylists and nail technicians
  • Fills cancellations and same-day availability
  • Sends reminders to reduce no-shows

Typical enquiries

Wellness & massage

Reflexology, traditional massage, postnatal care and wellness packages. The AI answers questions on therapists, session durations and home visits at any hour.

How ReplyJe helps

  • Answers questions on therapists, durations and home visits
  • Books sessions with a preferred therapist
  • Explains postnatal and multi-session packages
  • Handles enquiries late in the evening, when demand peaks

Typical enquiries

Aesthetic clinics

Designed with clinical responsibility

Aesthetic clinics require additional safeguards. ReplyJe is designed so that the AI never provides medical advice.

No diagnosis or guarantees

The AI does not assess suitability, recommend medication or guarantee results.

Clinician oversight

Questions on pregnancy, allergies, skin conditions or side effects are referred directly to your team.

Controlled data access

Role-based access and an audit log record who viewed and changed information.

Across every industry

What every appointment-based business needs

Whatever the service, the same fundamentals determine whether an enquiry becomes a booking.

Immediate response

Customers receive an answer within seconds, including at night and at weekends.

Multiple branches

Opening hours, addresses and staff are configured per branch, with branch-level access for your team.

Advertising attribution

Chats from Click-to-WhatsApp advertising are tagged with the advertisement they came from.

A fuller calendar

Bookings, deposits and reminders reduce no-shows and fill available slots.

FAQ

Questions from our industries

ReplyJe is designed for appointment-based businesses in Malaysia, including beauty salons, spas, aesthetic clinics, hair and nail studios and wellness centres, particularly those that receive enquiries from Facebook and Instagram advertising.

The AI does not provide medical advice, assess suitability or guarantee results. Questions on health conditions, pregnancy, allergies, medication or side effects are escalated to your team with a short summary, and the customer is informed that a consultant will respond.

The AI checks real-time availability across your staff, rooms and opening hours, proposes suitable times, and confirms the booking once the customer has chosen a time and provided their name.

Yes. On eligible plans, AI bookings can require a deposit paid through your own payment gateway. The slot is held until payment is received and released automatically if payment is not completed in time.

The AI responds in English, Bahasa Melayu and Simplified Chinese, and adapts to customers who combine languages. The dashboard is also available in all three languages.

Yes. Our managed setup service configures your services, pricing, FAQs and booking rules on your behalf, for a one-time fee of RM300 to RM800 depending on the size of your service menu.

Respond to your next enquiry in seconds

Start a 14-day free trial. Configure your business information, test the AI, and connect your WhatsApp number when you are ready.

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