1. Summary
ReplyJe is an AI receptionist for WhatsApp, operated by Hoowey Studio, a business registered in Malaysia under registration no. 201803199059 (002839315-V) . You can ask us to delete your personal data at any time using the form below, or email us at [email protected] or use our contact page .
We reply within 21 days and complete the deletion within 30 days of confirming that the request comes from you. More about how we handle data is in our Privacy Policy.
2. If you use ReplyJe for your business
If you have a ReplyJe account, we can delete your whole business account or just your own user account. Deleting a business account permanently removes:
- your user accounts, team members, roles and invitations;
- business information, services, promotions, FAQs and uploaded brochures;
- conversations, messages, media files, customer contacts, leads and appointments;
- AI settings, AI activity logs and the connection to your WhatsApp Business account, including stored access tokens.
If you only want to leave a team, the business owner can remove you in Team. Your own sign-in account is then deleted on request.
Before deleting, owners can export their chats and leads from ReplyJe. Once deleted, the data cannot be recovered.
3. If you messaged a business that uses ReplyJe
When you message a business on WhatsApp and that business uses ReplyJe, the business decides how your messages are used, and we process them on its behalf. You can ask the business directly, or send us a request with the WhatsApp number you used and the name of the business.
We will delete your contact details, conversation history and any lead or booking records linked to your number in that business's account, and let the business know. If the business must keep a record (for example, a paid booking), we will tell you what was kept and why.
4. Data received from Meta and WhatsApp
When a business connects its WhatsApp number through Meta, we receive and store its WhatsApp Business account ID, phone number ID, display name and an access token, plus the messages sent to and from that number. We do not receive Facebook passwords, and we do not use Facebook Login for customers.
When a business account is deleted, or the business disconnects WhatsApp in ReplyJe, we delete the access token and stop receiving its messages. A business can also remove ReplyJe at any time in Meta Business Suite under Business settings → Integrations → Connected apps.
5. What we may keep
- Invoices and payment records, for at least 7 years, as Malaysian tax and accounting law requires.
- A record of the deletion request itself, so we can show that we handled it.
- Copies in encrypted backups for up to 30 days, until they are overwritten.
Anything we keep is used only for these purposes.
6. What happens after you ask
- You receive a reference number straight away.
- We check that the request comes from you: for an account, by email to the account's address; for a customer, by a message to the WhatsApp number you gave.
- We delete the data within 30 days of that check and email you to confirm.
7. Request deletion
Fill in the form below. We only use these details to handle your request.