ReplyJe for Spas & massage centres
Fill your treatment rooms, even after midnight
Massage and spa enquiries peak late in the evening, when your therapists are busy with customers or have gone home. ReplyJe answers in seconds, explains your packages and therapists, and books the session.
We set up the demo with your own services and prices, so you see exactly what your customers would see.
Serene Spa & Reflexology
online
Questions your customers ask every day, answered in their language
The challenge
Where enquiries are lost today
Demand peaks late at night
Customers decide on a massage in the evening and expect an answer immediately, long after your counter closes.
Therapists cannot reply mid-session
Your team is with customers for 60 to 120 minutes at a time, so WhatsApp messages wait.
Empty rooms and no-shows
Unfilled slots and missed appointments are revenue you cannot recover.
How ReplyJe helps
An AI receptionist that knows your business
ReplyJe answers only from the services, prices and rules you enter, and hands the conversation to your team whenever a person is needed.
Explains packages and durations
Answers questions on massage types, session lengths and multi-session packages.
Matches preferred therapists
Books sessions with a specific therapist, or a male or female therapist where requested.
Answers home-visit questions
Explains your home-visit coverage, travel fees and minimum booking.
Books sessions and rooms
Checks therapist and room availability before confirming.
Reduces no-shows
Sends reminders before each appointment and can collect a deposit.
Replies in three languages
English, Bahasa Melayu and Chinese, matched to each customer.
Getting started
What you need to go live
No new phone number and no new app for your staff. Most businesses are set up within a day.
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Step 1
Your WhatsApp Business number
Keep the number your customers already use. Staff can continue to reply from the WhatsApp Business app on their phones.
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Step 2
A Meta business account
You connect your number through Meta’s official signup in a few clicks. The number and its conversations remain yours.
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Step 3
Your services and prices
Enter your services, promotions and FAQs, or let our managed setup service do it for you.
FAQ
Common questions
No. ReplyJe handles routine enquiries, such as pricing, availability and directions, so that your staff can concentrate on customers in the outlet and on conversations that require personal attention. Your team can view and take over any conversation at any time.
The AI checks real-time availability across your staff, rooms and opening hours, proposes suitable times, and confirms the booking once the customer has chosen a time and provided their name.
No. Each booking is checked and reserved against the staff member or room at the moment it is confirmed, so the same slot cannot be given to two customers.
Yes. On eligible plans, AI bookings can require a deposit paid through your own payment gateway. The slot is held until payment is received and released automatically if payment is not completed in time.
Yes. Numbers on the WhatsApp Business app can be used alongside ReplyJe. When a staff member replies from the app, the AI automatically pauses for that conversation.
The AI responds in English, Bahasa Melayu and Simplified Chinese, and adapts to customers who combine languages. The dashboard is also available in all three languages.
ReplyJe for other industries
Respond to your next enquiry in seconds
Start a 14-day free trial. Configure your business information, test the AI, and connect your WhatsApp number when you are ready.
